I try to stay calm… I strive to keep my cool. But…
I am going on a trip to Europe next Monday. I’ll get to meet my new granddaughter and visit with my son and daughter-in-law while I am in Norway. My dear niece from Canada and a handsome young Italian are getting married in Denmark while I’m there, and I will also be in Amsterdam for a week. I should be jumping up and down for joy… and I will be as soon as me and my luggage are safely on our way.
Carlos and Jeanette have asked me to bring a bunch of stuff, which I am happy to do. I’ve been collecting things for months, and many of my friends have given me presents for the baby. Upshot: I need to take an extra piece of luggage.
Now that’s where the fun starts. I am booked on KLM. I tried to prepay for the extra piece online (as advertized on their website) “No, no, no,” they say, you can’t do so because all of your flights are not with us. You will fly to Amsterdam on a Delta plane (a proud member of the ‘Sky Team’)”
OK. I called Delta… “No, I’m sorry. Your first flight is with Aeromexico (another proud member of the ‘Sky Team’) so you can’t prepay with us. Call Aeromexico.”
The agent at Aeromexico (who spoke simultaneously with me and to her colleague who was having problems with a renter) told me she was in the Reservations office and I would have to call the Aeromexico at the airport for such information. She provided me with 6 numbers. Fine.
I called Aero Mexico at the airport, each of the 6 numbers… I called all day long and NO ANSWER!
I phoned back to the Reservations office and was informed that my only recourse would be to go to the airport (10 kms from my house) and ask the agents if I will be able to check my bag and pay for it right from Merida.
Wait a minute! I used to work for an airline and we were expected to provide a commodity called SERVICE, especially when our customers had paid a ridiculously high price for a multi-destination ticket.
But I guess that “service” is an outdated concept nowadays… I think the airlines have gone WAY TOO FAR with their “teams, alliances, groups and partnerships” Somewhere along the line they have forgotten that we passengers deserve to get what we are paying for!
And to think, I have not even started my trip… I will just have to buck up, schlep my own bags at every airport, open my purse, pay whatever I’m asked for and march along to the canned music of the airline’s drum.
If I don’t come back, you’ll know it was because I could not stand the idea of a return trip!